Refund policy

Return & Refund Policy

Thanks for shopping at Zelabs General Merchandise. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Zelabs General Merchandise. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Zelabs General Merchandise, you agree to the terms set forth below along with Zelabs General Merchandise Privacy Policy.

If there’s something wrong with the product you bought, or if you are not happy with it, you will not be able to issue a refund for your item.

Refunds

We at Zelabs General Merchandise commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Zelabs General Merchandise is not liable for damages that are caused to the items during transit or transportation.

We follow certain policies to ensure transparency, efficiency and quality customer care:

We DO NOT allow returns on sold products - online or in retail outlets.
We DO NOT accept returned goods, as we believe that customers should get the best quality products.
Refunds are NOT given for any purchases made - be they online or in retail store.
We DO NOT encourage exchanges of our products.
We DO NOT engage in reselling used products and discourage the same, because we cannot ensure the best quality products for our customers.